Hear reviews from patients themselves!
As part of our aim to continuously improve our practice and the care we provide we always try to ask our patients for feedback. We do this by advertising our friends and family test around practice and sending these out after appointments, a yearly survey, a quarterly patient participation group and NHS online reviews. Below is a selection of reviews we have received.
If you would like to leave us feedback please follow this link: https://forms.office.com/e/8stVJHf8TJ
If you would like to join us for our next patient participation group, please call surgery and our reception team will leave your details with our Care Co-Ordinator Yvonne.
2024
January – 70.4% of our reviews rated the practice as ‘very good’.
- “The way the staff welcomes you and how the practitioners work on you and listening to you is good”
- “Extremely friendly and helpful staff. Always go above and beyond to help”
- “Thoughtful and a very caring attitude”
February – 78.9% of our reviews rated the practice as ‘very good’.
- “I found staff to be very considerate and informative…. and also, I feel staff at the Whitehouse Surgery, care not only about the health of their patients but about their wellbeing too, and that is very much appreciated.”
- “This is only my 3rd visit to the surgery and find all staff helpful I am deaf so when the screen is out of order the GPS or nurse always speak clearly which when you rely on lipreading is very much appreciated”
March – 64% of our reviews rated the practice as ‘very good’.
- “The receptionists were helpful and the nurse I saw was friendly but professional at the same time”
- “Never have to wait to long to be seen reception staff and all docters and nurses are all lovely and friendly”
- “Once again I have not had any problems on my visit my appointment was on time and everyone was very professional”
April – 82% of our reviews rated the practice as ‘very good’.
- “Have been with this practice for two years. First class service plus always”
- “Reception staff always helpful and kind. Nurses are very good and pick up on lots of things. Doctors good and attentive”
- “Reception team serve clients kindly and response calls quickly. Usually it is easily to book appointments. Doctors and nurses serve client Patiently And have clear diagnosis”
May – 65% of our reviews rated the practice as ‘very good’.
- “Had fantastic support never had any issues staff are friendly and helpful”
- “I’m autistic and reasonable adjustments were constantly being made throughout my appointment.”
- “top class care. I was feeling quite anxious but was soon put at ease by the lovely smily faces on reception then a lovely welcoming doctor. I even passed a lady in the corridor who I now know is the practice manager who smiled and opened the door for me. very friendly and warm.”
June – 74% of our reviews rated the practice as ‘very good’.
- “The new traige system makes it possible for me to see a doctor promptly.”
- “Because I am deaf the staff arranged my appointment via txt and make sure they are looking at me when speaking so I can lip read.”
- “As a new patient, I have found it such an improvement on my previous surgery. Almost immediate response to phone calls and the various staff I have already seen have been kind and supportive. I’m so glad I made the right decision to make the change..”