Appointments

Urgent appointments

To request an urgent appointment for the same day (Monday to Friday):

• If you require an URGENT appointment you will need to visit or telephone the surgery between 8:00am – 9:30am so our reception team can book you an appointment with our urgent care team or navigate you to a more appropriate service where appropriate.

When you get in touch, our reception team has been told to ask what you need help with so they can best navigate your care.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For some acute illnesses, our reception team may suggest you visit a local pharmacy for care under the Pharmacy First scheme. Find out more about this service here.

Routine appointments

To request a routine appointment:

• Use our Online GP Appointment system – SystmOnline

• Phone us – 0114 2245878, Monday to Friday from 8am to 6:30pm
• Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6:30pm
• Use your NHS account – (through the NHS website or NHS App) to book a screening test or vaccination
• You can contact us via AccuRX with any non urgent request – This will be triaged and a member of the team will get back to you. To use this service please click the link below:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account – (through the NHS website or NHS App)
• Using the GP online system – SystmOnline
• Phone us – 0114 2245878, Monday to Friday from 8am to 6:30pm
• Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Home visits

If you are housebound and need an appointment the practice also offers home visits. We will phone you first to understand what you need.

If possible please try to telephone reception before 11:00 if you require a home visit.

You may only request a home visit if you are housebound.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide details to enable the doctor to schedule house calls.